Test 1 · Part 4: Talks

Hello, this is Anna calling from the sales team at Office World. I'm calling about the order your company placed with us last Tuesday. Unfortunately, the office chairs you requested are currently out of stock. Our supplier has told us that a new shipment will arrive in about two weeks. In the meantime, we can offer you a similar model at the same price. It comes in black or grey, and the height can be adjusted easily. Alternatively, we can cancel that part of the order and refund your payment. Please let me know which option you prefer by the end of the week. You can reach me directly on 555-0148. Thank you, and I apologise for the inconvenience. Good morning, everyone, and thanks for coming to this month's staff meeting. I'd like to start with some good news from our customer survey. Overall satisfaction has risen by twelve percent since we extended our opening hours. However, many customers said that the queues at the checkout are still too long. To deal with this, we're installing four self-service machines next month. Some of you will be trained to help customers use them. The training sessions will take place on Monday and Wednesday afternoons. If you'd like to take part, please sign up with your supervisor by Friday. Please keep your questions until the end of the meeting. Now, I'll hand over to Ben, who will talk about the new staff schedule.