Returning a Jacket Without a Receipt

Good afternoon! How can I help you today?

Hi! I'd like to return this jacket, please.

Unfortunately, the zip broke after I'd only worn it twice.

Oh, I'm sorry to hear that.

Do you have the receipt with you?

Well... that's the thing. I can't find it.

Oh... I think it was thrown away with the bag.

I'm afraid we can't accept returns without proof of purchase.

That's our store policy, unfortunately.

Ugh, seriously? But it's clearly faulty!

Look, the zip has completely come apart!

That isn't wear and tear. It's a manufacturing fault.

I understand, and I can see it's damaged.

But my hands are tied without a receipt.

With respect, I bought it here less than two weeks ago.

Could I speak to the manager, please?

Hi there, I'm the manager. What seems to be the problem?

This jacket's zip broke, and I've lost the receipt.

Of course. Let's see what we can do.

Did you happen to pay by card?

Oh! Actually, yes, I did!

Great. If the payment can be found, that counts as proof.

Hmm, which day did you buy it?

It was the Saturday before last, around lunchtime.

Here it is! Paid by card, eighty-nine dollars.

Oh, what a relief! So can I get a refund?

Without a receipt, I'm only able to offer store credit.

Hmm, store credit... I was hoping for my money back.

I'll add ten dollars on top, for the trouble.

Well, that's fair enough. I'll take it!

And next time, I'd hang on to that receipt!

Ha, don't worry. Lesson learned!

Thanks for your patience, and sorry about the jacket.

No problem. Thank you both for sorting it out.