Changing a Flight by Phone: The Booking Reference

Good morning, you're through to customer bookings. How can I help?

Hi, I need to change the date of my flight.

Of course! Could I have your booking reference, please?

Sure, it's K7XQ2M. I booked it last month.

Thank you. K7SQ2M... let me just check.

Hmm, I'm sorry, I can't find that booking.

Oh no. Really? I've got the email right here.

Wait — did you say S? It's X, not S!

Oh, I'm so sorry! These lines aren't always clear.

Let me spell it properly. K for kilo, 7.

X for X-ray, Q for Quebec.

Then 2, and M for Mike.

K7XQ2M. Lovely, yes, I've found it now!

So you're on BA 2419 on the 15th?

Hmm, no... I think it's BA 2490.

It ends in 90, not 19.

Ah, I see it now. Yes, BA 2490.

Great. Can I move it from the 15th to the 18th?

Let me see... Yes, there's a seat on the 18th.

There's a change fee of £45, I'm afraid.

£45? Ugh, that's more than I expected.

I understand. It's the standard fee for this ticket.

Okay, fine. What time does the new flight leave?

There's one flight that day. It departs at 6:40 am.

6:40 in the morning? Is there anything later?

Sorry, it's the only one with free seats.

Well... an early night, then. Let's book it.

Done! Your new flight leaves at 6:40 am on the 18th.

Your booking reference stays the same: K7XQ2M.

K for kilo, X for X-ray. I won't forget!

Ha! Have a lovely trip, and set an alarm!

Ha, thanks! I'll set two, actually.