Changing a Flight by Phone: The Booking Reference

Good morning, you're through to customer bookings. How can I help?

早上好，这里是订票服务中心。请问有什么可以帮您？

Hi, I need to change the date of my flight.

你好，我需要改一下航班日期。

Of course! Could I have your booking reference, please?

当然可以！请告诉我您的订票编号。

Sure, it's K7XQ2M. I booked it last month.

好的，是 K7XQ2M。我上个月订的。

Thank you. K7SQ2M... let me just check.

谢谢。K7SQ2M……我查一下。

Hmm, I'm sorry, I can't find that booking.

嗯，不好意思，我查不到这个订单。

Oh no. Really? I've got the email right here.

啊？真的吗？邮件就在我这儿啊。

Wait — did you say S? It's X, not S!

等等——你刚才说的是 S？是 X，不是 S！

Oh, I'm so sorry! These lines aren't always clear.

哎呀，真抱歉！电话线路有时候不太清楚。

Let me spell it properly. K for kilo, 7.

我好好拼一遍。K，kilo 的 K，7。

X for X-ray, Q for Quebec.

X，X-ray 的 X；Q，Quebec 的 Q。

Then 2, and M for Mike.

然后是 2，M，Mike 的 M。

K7XQ2M. Lovely, yes, I've found it now!

K7XQ2M。好的，找到了！

So you're on BA 2419 on the 15th?

那您订的是 15 号的 BA 2419 吗？

Hmm, no... I think it's BA 2490.

嗯，不对……应该是 BA 2490。

It ends in 90, not 19.

结尾是 90，不是 19。

Ah, I see it now. Yes, BA 2490.

啊，我看到了。对，BA 2490。

Great. Can I move it from the 15th to the 18th?

好。能从 15 号改到 18 号吗？

Let me see... Yes, there's a seat on the 18th.

我看看……有的，18 号还有座位。

There's a change fee of £45, I'm afraid.

不过恐怕要收 £45 的改签费。

£45? Ugh, that's more than I expected.

£45？唉，比我想的贵。

I understand. It's the standard fee for this ticket.

我理解。这是这类机票的标准费用。

Okay, fine. What time does the new flight leave?

好吧。新航班几点起飞？

There's one flight that day. It departs at 6:40 am.

那天有一班。早上 6:40 起飞。

6:40 in the morning? Is there anything later?

早上 6:40？没有晚一点的吗？

Sorry, it's the only one with free seats.

抱歉，只有这班还有空位。

Well... an early night, then. Let's book it.

好吧……那天早点睡吧。就订这班。

Done! Your new flight leaves at 6:40 am on the 18th.

好了！您的新航班是 18 号早上 6:40 起飞。

Your booking reference stays the same: K7XQ2M.

您的订票编号不变：K7XQ2M。

K for kilo, X for X-ray. I won't forget!

K，kilo 的 K；X，X-ray 的 X。忘不了了！

Ha! Have a lovely trip, and set an alarm!

哈！祝您旅途愉快，记得定闹钟！

Ha, thanks! I'll set two, actually.

哈，谢谢！我干脆定两个。