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Calm a frustrated customer and offer a fair solution.
Write the whole sentence you hear.
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The structures this recording uses most, with the exact words you will hear:
| Structure | In the recording |
|---|---|
| Present perfect continuoushave/has been + -ing — an action that started earlier and is still going on |
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| Present perfecthave/has + past participle — a past action that still matters now |
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| Passive voicebe + past participle — the focus is on what happens, not who does it |
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| Future with “will”will + verb — a decision, promise or prediction |
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