A traveller misses his connecting flight after a delay and asks a transfer desk agent to help him get to his meeting on time.
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Tell us what is wrong and we'll fix it.
Excuse me, I've just landed and I've missed my connection!
Oh no, I'm sorry to hear that. Let me take a look.
Could I see your boarding pass and passport, please?
Here you go. My inbound flight was delayed by two hours.
And my layover was only fifty minutes to begin with.
I see. Your flight to Denver left twenty minutes ago.
So what happens now? I have a meeting tomorrow morning.
Well... the last flight tonight, at 9:40, is fully booked.
Fully booked? Seriously?
I'm afraid so. The next available flight is at 7:15 tomorrow.
Ugh, that's no good. My meeting starts at nine.
I completely understand. Let me check a few more options.
Hmm, actually, I could put you on standby for that flight.
Standby? What are my chances, honestly?
Pretty good. There are usually a few no-shows in the evening.
And I'll confirm you on the morning flight as a backup.
Okay, that's actually a decent plan. Thanks!
Wait, what about my suitcase? I checked it in Boston.
Don't worry. It was through-checked all the way to Denver.
It'll be moved to whichever flight you take.
Great. Since the delay wasn't my fault, is there any compensation?
Yes! Here's a meal voucher worth $15.
And if you don't get on tonight, there's a hotel voucher too.
Wow, really? That's very kind of you!
You can also claim extra compensation online later.
Standby passengers need to be at Gate B22 by 9:00.
B22 by nine. Got it.
I'm sorry I was so grumpy earlier.
Oh, don't worry. Missing a flight is really stressful!
Thanks again! Fingers crossed for tonight!
Good luck! I hope you make your meeting.
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