A passenger's suitcase did not arrive, and the airline agent explains what happens next.
Write the whole sentence you hear.
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Tell us what is wrong and we'll fix it.
Excuse me, I've been waiting for forty minutes, and my suitcase hasn't come out.
I'm sorry to hear that. Let's see what we can find out.
Which flight did you arrive on?
The one from Madrid, which landed about an hour ago.
May I see your boarding pass and baggage receipt, please?
Um, here's the pass... and the receipt should be in here somewhere.
Ah, got it! It was stuck to my passport.
Perfect. Give me a moment while I track it.
Right... it appears your bag was never loaded onto the plane.
What? You mean it's still in Madrid?
I'm afraid so. I do apologise for the inconvenience.
This is unbelievable! I have a wedding to attend tomorrow!
My suit is in that bag, and so are the rings!
The rings? Oh my. Are you the groom?
No, the best man, which is almost worse.
Please try not to worry. We'll sort this out.
Your bag has been booked onto the next flight,
which is due to land at nine this evening.
And then what? Do I have to come back to collect it?
Not at all. It will be delivered to your hotel by midnight.
Midnight... and what if it doesn't turn up?
In that case, you'd be entitled to claim for essential items.
In the meantime, here's a voucher for toiletries and a meal.
Well, that's something, at least. Thank you.
Could you describe the suitcase for me?
It's a large grey one with a bright orange strap around it.
That should be easy to spot. You'll get a text once it's on its way.
Thanks. And sorry for snapping at you earlier.
No need. Just don't lose the rings again tomorrow!
Don't even joke about that!
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