Where's My Parcel? Reading Out a Tracking Number

Good morning, Swift Parcels. How can I help?

Hi. My parcel still hasn't arrived, and it's been a week!

Oh, I'm sorry to hear that. Have you got the tracking number?

Yes, it's MN 4085 2271 69.

Hmm... NN 4085? I can't find anything.

No, MN. M for mother, N for November.

Ah, MN 4085 2271 69. Here it is!

Great. So where is it?

It says we tried to deliver it on Monday morning.

Monday? But I was at home all day!

Can I check the address? Is it 60 Park Road?

No! It's 16. One, six.

Oh dear. So the driver went to the wrong house.

Ugh, this has happened before, you know.

I'm really sorry. I've changed it to 16 Park Road now.

And can you spell your surname for me?

Sure. It's Kowalski. K-O-W-A-L-S-K-I.

Lovely, thank you, Ms Kowalski.

We can deliver it again this Thursday, the 13th.

The 30th? That's almost three weeks away!

No, the 13th. One, three. Just two days from now.

Oh, the 13th! That's much better.

Would you like a morning or an afternoon slot?

Afternoon, please. I'm out until 1 p.m.

Okay, you're booked between 2 and 4 p.m.

And if I miss it again, what happens?

Don't worry. If you're out, we'll leave it with a neighbour.

You'll also get a text with the driver's number.

Brilliant! Thanks for sorting it out.

You're welcome. Have a lovely day!