Project Meeting: The Client Wants More Features

Good news, everyone! Brightline loved the demo!

Oh, that's great to hear! What did they say?

They want to sign off on phase one this week!

And, um... they've asked for a few extra features.

Wait, extra features? Which ones exactly?

A mobile app, live chat, and a reporting dashboard.

Seriously? That's not a few features. That's a new project!

Okay, let's not panic. Let's look at the scope.

None of that was in the original agreement, right?

No. It's all clearly out of scope.

Well... they assumed it was included.

Ugh, this is exactly how scope creep starts.

We say yes once, and suddenly we're months behind.

But they're our biggest client! We can't just say no.

Nobody's saying no. But we need to push back a little.

Our team is already at full capacity.

Honestly, we just don't have the resources for this!

So, let's prioritize. What's a must-have for them?

Hmm, probably the dashboard. Their managers really need it.

The app and live chat are more nice-to-haves.

Okay, the dashboard is doable... but not for free.

It would add about three weeks to the timeline.

And what's the impact on the budget?

Roughly fifteen percent more, maybe a bit less.

Right. Here's the trade-off we'll offer them.

The dashboard goes through a formal change request.

The app and chat can move to phase two.

Oh, I like that! They still get everything eventually!

Fine by me—as long as it's all in writing!

Ha, don't worry. I'll send the change request today!