Calling a Client to Explain a Project Delay

Hello, this is Mark Davis speaking.

Hi, Mr. Davis! It's Emily from Brightline.

Oh, Emily! Good to hear from you. How's it going?

Well... I'm afraid I'm calling with some bad news.

Oh no. What's happened?

We're going to miss the deadline for the second milestone.

Our supplier has delayed the delivery of the parts.

What? But the launch is in three weeks!

Ugh, this is the second delay this year, Emily.

I know, and I'm really sorry about that.

Honestly, sorry doesn't help me much right now!

I understand. Let me explain what we're doing about it.

We've found a second supplier as a backup.

They can deliver the parts by next Thursday.

Next Thursday? So how long is the delay, exactly?

About ten days. I've prepared a revised timeline for you.

Hmm. Will we still be ready for the launch?

Yes, if we finish the testing in one week.

We've made your project our top priority.

Okay... that sounds possible, I suppose.

But my boss won't be happy about this.

That's fair. We'd also like to offer you a discount.

Ten percent off the next invoice, to say sorry.

Oh, really? Well, that's very kind of you.

Can you send me the new timeline by email?

Of course! I'll send it this afternoon.

And I'll keep you posted every Monday until delivery.

Great! Thanks for being honest with me, Emily.

Thank you for understanding, Mr. Davis. Talk soon!