An American tourist in London reports her stolen wallet and passport at a police station, and a calm officer explains what to do next.
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Excuse me, please, I need help! My wallet's gone!
Okay, take a deep breath. You're safe here.
Sorry... I'm shaking. Everything was in that wallet.
That's completely understandable. Would you like to report a theft?
Yes, please. I think I was pickpocketed on the Tube.
Right, I'll just take a short statement.
When did you last see your wallet?
At about ten, when I bought a coffee at King's Cross.
Then I got on the Tube, and, well, it was packed.
Did anyone bump into you, or stand unusually close?
Oh! Actually, yes. A man dropped his phone in front of me.
I helped him pick it up... Oh no. That was it, wasn't it?
I'm afraid that's a very common trick. It's a distraction.
Ugh, I can't believe I fell for that!
Can you describe the wallet and what was inside?
It's brown leather. There was about eighty pounds in cash,
two bank cards, my driver's license, and my passport.
Your passport too? Okay, that's important.
Um, is there any chance you'll find it?
Honestly? Stolen wallets are rarely recovered, I'm afraid.
But we'll check the CCTV from the station.
Oh... okay. I guess that's something.
Now, first things first. Cancel your cards straight away.
Right, I'll call my bank right after this.
Then contact your embassy about your passport.
They can issue an emergency travel document.
Wait, so I can still fly home on Friday?
In most cases, yes. They're usually quite quick.
Here's your crime reference number. Keep it safe.
You'll need it for your insurance claim.
Thank you so much. You've been really kind.
Not at all. And if a witness comes forward, we'll call you.
I feel so much better now. Honestly, thank you!
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