Complaining About a Hotel Room

Excuse me, I'm afraid there's a problem with my room.

不好意思，我的房間好像有點問題。

I'm sorry to hear that. What seems to be the matter?

聽到這個我很抱歉。請問是什麼問題？

The air conditioning isn't working, and it's really hot.

冷氣壞了，房間裡真的很熱。

Also, there's a lot of noise from the street.

另外，街上的噪音很大。

I apologize. Let me see if we have another room available.

真的很抱歉。我看看有沒有其他空房。

We have a quieter room on the top floor.

我們頂樓有一間比較安靜的房間。

That would be great. Thank you for your help.

那太好了。謝謝您的幫忙。

You're welcome. I'll send someone to help with your bags.

不客氣。我會請人幫您提行李。