Complaining About a Hotel Room

Excuse me, I'm afraid there's a problem with my room.

打扰一下，我的房间好像有点问题。

I'm sorry to hear that. What seems to be the matter?

听到这个我很抱歉。请问是什么问题？

The air conditioning isn't working, and it's really hot.

空调坏了，房间里真的很热。

Also, there's a lot of noise from the street.

另外，街上的噪音很大。

I apologize. Let me see if we have another room available.

非常抱歉。我看看有没有其他空房。

We have a quieter room on the top floor.

我们在顶层有一间更安静的房间。

That would be great. Thank you for your help.

那太好了。谢谢您的帮助。

You're welcome. I'll send someone to help with your bags.

不客气。我会派人帮您拿行李。