On a hot night, a hotel guest finds her air conditioning broken and asks the receptionist for another room.
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Tell us what is wrong and we'll fix it.
Good evening! How can I help you tonight?
Hi. I'm in room four-twelve, and it's like an oven!
The air conditioning isn't working at all.
Oh no, I'm so sorry to hear that.
Have you tried the remote control on the wall?
Yes, I've tried everything. It just blows warm air.
Okay, let me call our maintenance team right away.
Hmm... I'm afraid the technician has already gone home.
He can't come until eight tomorrow morning.
Eight tomorrow? Seriously? I can't sleep in that heat!
Is there another room I could move to?
Let me check what's available. One moment.
Well... we're almost fully booked this weekend.
The only free room is a suite on the top floor.
But it's an upgrade, so there's an extra charge.
Wait, an extra charge? This isn't my fault!
I've paid for a room with working air conditioning.
You're right. I completely understand.
Um, but I'm not allowed to waive the fee myself.
Then could you check with your manager, please?
Good news! My manager says the suite is yours.
There's no extra charge. It's on us tonight.
Really? Oh, that's wonderful. Thank you!
And breakfast is free tomorrow, to say sorry.
Wow, I really didn't expect that at all.
You've been so helpful tonight. Thanks again.
My pleasure. Sleep well, and enjoy the view!
I will! I hope they fix my old room, though.
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