Taking a Phone Message for a Colleague

Good afternoon, Northgate Design, Tom speaking.

Hello, could I speak to Rachel Hughes, please?

I'm afraid she's in a meeting until 4. Can I take a message?

Yes, please. That would be really helpful.

Sure. Could I start with your name?

It's Siobhan Fairclough, from Brightwell Logistics.

Um, sorry, could you spell your first name?

Ha, everyone asks! It's S-I-O-B-H-A-N.

Really? I'd have spelled it with a V!

It's Irish. And Fairclough is F-A-I-R-C-L-O-U-G-H.

Got it. And what's the best number to reach you on?

My mobile is 07700 900 573.

Or she can call my office on extension 2041.

Was that 2014 or 2041?

2041. Two, oh, four, one.

And may I ask what it's regarding?

It's about invoice INV-3398. It still hasn't been paid.

Honestly, I've been chasing it for three weeks!

Oh, I'm really sorry about that. I'll make sure she sees it.

Thanks. Also, our meeting needs to be moved.

It was Tuesday the 11th, but can we do Thursday the 13th?

Thursday the 13th... at the same time?

No, a bit later. Let's say 2:15.

Okay, let me read that back to you.

Siobhan Fairclough, mobile 07700 900 537...

Sorry — 573, not 537!

Oh, my mistake! 573.

And the meeting's on Thursday the 13th, at 2:15.

Perfect. Thanks so much, Tom.

Hi, Tom! Did anyone call while I was out?

Yes, Siobhan Fairclough. And no, it's not spelled how you think!

Ha! So what did she want?

She said that invoice 3398 still hadn't been paid.

And she's asked to move your meeting to Thursday at 2:15.

Oh no, I forgot about that invoice! I'll call her now.