Report a booking mistake and get it fixed politely.
Write the whole sentence you hear.
Enter: check · Ctrl + Space: play / pause · Ctrl + B: replay from where you stopped · Ctrl + H: hint
Tell us what is wrong and we'll fix it.
Hi, I booked a room with two beds, but this one only has one.
I'm very sorry. Let me check your reservation.
You're right, it was our mistake.
We have a twin room available on the third floor.
That's great. Is breakfast still included?
Yes, it's served from seven until ten in the restaurant.
Perfect. Thank you for your help.
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