Rescheduling at the Dentist: The 12th or the 20th?

Good afternoon, Bright Smile Dental. How can I help?

Hi, um, I need to move my appointment.

No problem. Can I have your name, please?

It's Ryan Okafor. That's O-K-A-F-O-R.

Thank you. I see you on Tuesday, the 12th, at 10 a.m.

Yes. I'm sorry, but I have a work trip that week.

That's okay. Let me see what's available.

How about the 20th? That's a Wednesday.

The 12th? But that's my appointment now!

No, no. The 20th. Two, zero.

Oh, the 20th! Sorry. Yes, that works.

I have 3:15 or 3:50 in the afternoon.

Was that 3:15? One, five?

Yes, 3:15. Or 3:50, five, zero.

3:50, please. I finish work at 3.

Great. Can you confirm your date of birth?

Sure. It's November 3rd, 1991.

And is your phone number still 555-0182?

Hmm, no. I changed it last month.

It's 555-0129 now.

Let me read that back. 555-0129.

Perfect. That's right.

So, that's Wednesday, the 20th, at 3:50.

We'll send you a reminder text the day before.

Great. Otherwise, I'll probably forget again!

Ha! That's what the text is for.

Thanks so much. Bye!

You're welcome. See you on the 20th!