A newcomer from Boston signs up for a library card in England, spelling her name, postcode and email while one letter keeps going wrong.
Write the whole sentence you hear.
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Tell us what is wrong and we'll fix it.
Hi! I'd like to get a library card, please.
Of course! Is this your first card here?
Yes! I moved here from Boston last month.
Oh, welcome! Let's do it together.
First, what's your full name?
It's Emma Dean. That's D-E-A-N.
Okay... Emma B-E-A-N.
Bean? No, no! D, not B!
Oh, I'm sorry! D for dog?
Yes, D for dog. I'm not a bean!
Ha! Okay, Emma Dean. All fixed.
And what's your address?
It's 27 Elm Road. Flat 4.
Great. And the postcode?
Um... postcodes are new for me.
It's BS7 8NG.
Sorry, was that M or N?
N. N for New York!
Okay. Can I see proof of your address?
Oh no. A letter? I don't have one yet.
Don't worry. An email from your bank is fine.
Oh, great! Here it is, on my phone.
Lovely. And what's your email address?
It's [email protected].
27, like your house number?
Yes! It's easy to remember.
And here's your new library card!
Wow, thank you! How many books can I take?
You can borrow 8 books for 3 weeks.
8 books? That's great!
Please bring them back by the 3rd of November.
The 3rd? And what if I'm late?
It's 20p a day. But don't worry, we send emails.
Perfect. Thanks so much. See you soon!
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