My Laptop Won't Turn On: Calling Tech Support

Hi, you're through to tech support. How can I help?

Hi. My laptop won't turn on, and I'm panicking!

I've got a big presentation at nine tomorrow.

Okay, don't worry. We'll sort it out together.

First, is the charger plugged in?

Ugh, yes! Of course it's plugged in.

Sorry, I have to ask. Is there a light on the charger?

A light? Hmm... no, there isn't.

Could you try a different socket, please?

Okay, give me a second.

Oh! The light's on now. It's orange!

Great. So the socket was the problem.

Oh no, wait... the screen's still black.

Hmm. Has it ever done this before?

Well... I spilled a little coffee on it last week.

Ah. That might explain a lot.

Let's try a reset. Hold the power button for thirty seconds.

Thirty seconds? Okay, I'm counting.

Twenty-eight, twenty-nine, thirty... Nothing.

Now let go and press it once, normally.

Wow, it beeped! It's turning on!

Excellent! Can you see your desktop?

Yes! All my files are here. Thank you so much!

You're welcome. Just one more thing, though.

Please back up your presentation tonight.

I will, I promise. And no more coffee near it!

Ha, good plan. Good luck tomorrow!