My Laptop Won't Turn On: Calling Tech Support

Hi, you're through to tech support. How can I help?

您好，這裡是技術支援。請問有什麼可以幫您？

Hi. My laptop won't turn on, and I'm panicking!

你好。我的筆電開不了機，我快急瘋了！

I've got a big presentation at nine tomorrow.

我明天9點有一場很重要的簡報。

Okay, don't worry. We'll sort it out together.

好的，別擔心。我們一起來解決。

First, is the charger plugged in?

首先，充電器插上了嗎？

Ugh, yes! Of course it's plugged in.

唉，有啦！當然有插。

Sorry, I have to ask. Is there a light on the charger?

抱歉，我必須問一下。充電器上有燈亮著嗎？

A light? Hmm... no, there isn't.

燈？嗯……沒有，沒亮。

Could you try a different socket, please?

您可以換個插座試試看嗎？

Okay, give me a second.

好，等我一下。

Oh! The light's on now. It's orange!

喔！燈亮了。是橘色的！

Great. So the socket was the problem.

太好了。原來是插座的問題。

Oh no, wait... the screen's still black.

哎呀，等等……螢幕還是黑的。

Hmm. Has it ever done this before?

嗯。以前發生過這種情況嗎？

Well... I spilled a little coffee on it last week.

呃……上週我在上面灑了一點咖啡。

Ah. That might explain a lot.

啊。這樣可能就說得通了。

Let's try a reset. Hold the power button for thirty seconds.

我們試試重設。請按住電源鍵30秒。

Thirty seconds? Okay, I'm counting.

30秒？好，我數著。

Twenty-eight, twenty-nine, thirty... Nothing.

28、29、30……沒反應。

Now let go and press it once, normally.

現在放開，再正常按一下。

Wow, it beeped! It's turning on!

哇，它嗶了一聲！開機了！

Excellent! Can you see your desktop?

太好了！看得到桌面嗎？

Yes! All my files are here. Thank you so much!

看得到！我的檔案都在。太感謝你了！

You're welcome. Just one more thing, though.

不客氣。不過還有一件事。

Please back up your presentation tonight.

今晚請一定要把簡報備份起來。

I will, I promise. And no more coffee near it!

我會的，我保證。以後再也不在它旁邊放咖啡了！

Ha, good plan. Good luck tomorrow!

哈，好主意。祝妳明天順利！