Lost Luggage

Excuse me, my suitcase didn't come out on the baggage belt.

I'm sorry about that. Which flight were you on?

The morning flight from Lisbon.

Could you describe the suitcase for me?

It's a large dark green case with a red ribbon on the handle.

It may have been put on a later flight. We'll deliver it to your hotel.

Thank you. How long will that take?

Usually no more than twenty-four hours.