TOEIC Listening Part 3: A Hotel Room Delay and a Farewell Lunch

Questions thirty-two through thirty-four refer to the following conversation.

Good afternoon. I have a reservation under the name Walker.

Welcome, Mr. Walker! Let me pull that up.

Oh, I'm afraid your room isn't quite ready yet.

Really? But check-in started at two o'clock!

I know, and I do apologise. We had a late checkout this morning.

It should only take another thirty minutes.

Hmm, I have a video call at three.

In that case, you're welcome to use our business lounge.

It's quiet, and the coffee is free.

Oh, that works. Could you keep my luggage here?

Certainly! I'll have it sent up to your room.

What problem does the woman mention?

What does the man say he has to do at three?

What does the woman offer to do with the luggage?

Questions thirty-five through thirty-seven refer to the following conversation.

Tom, did you know Helen is retiring at the end of the month?

Yes, I heard! Thirty years at the company, can you believe it?

We should organise a farewell lunch for her.

Great idea! How about that seafood place by the river?

Hmm, I think Helen is allergic to shellfish.

Oh, good point. The Italian restaurant, then?

Perfect! I'll book a table for Friday the twenty-eighth.

And I'll collect money for a gift.

Don't tell her, though. Let's keep it a surprise!

What are the speakers planning?

Why does the woman reject the first suggestion?

What does the man say he will do?